Returns & Refund Policy – Bulk & Custom Bag Hardware Orders

Thank you for purchasing from us. Our returns policy is designed to ensure a smooth and worry-free shopping experience for both bulk and custom bag hardware orders. Please read the guidelines carefully.

1. Order Cancellation

• Orders can be canceled within 3 days after payment, provided production has not yet started.

• Once production starts, orders cannot be canceled.

2. Returns Eligibility

To be eligible for a return, please ensure that:

• The request is made within 3 days of receiving the goods.

• Items are unused and in their original condition.

• Items are in their original packaging.

3. Non-Returnable Items

The following cannot be returned:

• Custom-made or personalized products (OEM/ODM orders)

• Bulk orders produced to your specifications

• Items that have been used, damaged, or altered after delivery

• Clearance or special discounted items

4. Quality Issues

If items are defective or incorrect, contact us within 3 days of receipt.

• Please provide photos or videos of the issue with your order details.

• We will review the case and offer a solution, such as replacement or partial/full refund, depending on the situation.

5. Return Process

• Contact us by email at: xiaoqing5201018@gmail.com

• We will provide return instructions after confirming your request.

6. Return Shipping

• Customers are responsible for return shipping costs unless the issue is caused by our error (wrong or defective items).

• We recommend using a trackable shipping service.

Return address:Contact Email

7. Refunds

• Once we receive and inspect the returned goods, refunds will be processed within 3–7 business days.

• Refunds are issued via the original payment method.

8. Contact Us

If you have any questions, please contact our team: xiaoqing5201018@gmail.com